Safe Have is contracted in with ADT. I though I made an appointment with ADT. I spoke to an ADT salesman to set up my home alarm system. They send over a technician from Safe Haven to install my home alarm system. Prior before the installation I spoke with an ADT Sales...Read more
Full of ***!!!!! CustomerCare don't give a *** about you!!! The manger talked *** and don't know she about their business. I believe the people they send out to install the severice comes back to break in your house when you're it home.Read more
James Waters came to my house to sell an ADT "deal". Do not fall into his sweet talk. He offered two free months which I was charged for. Any attempts to correct it were ignored and were absolutely useless. He was never clear about the contract. It's been a truly...Read more
Safe Haven Security - The worst customer service u ever want to experience.
Safe Haven Security
I had to reach out to adt just to be able to get in contact with them. When my contract is up with them i will definitely go somewhere else. Customer is terrable!!!!!
Safe Haven Security - Bait and Switch
Safe Haven Security
I did not get what the Sales Rep sold me on. Then, conveniently, I all of a sudden didn't qualify for the $100 Gift Card that was the entire reason I said okay to the install. I want out of this contract. Install damaged my wall.also.
The price was not the price I agreed upon with the sales representative. I was assured no money was needed up front and that my account would not be drafted until the 26th when teachers get paid. On June 5th my account was drafted for June and July and the price was...Read more
I didn't like
- Having money taken out of my account without my authorization
If you're ever gonna read a review and actually take the review into account when making a decision whether or not to purchase an item or service this is the time to do so. Safe Haven isn't getting bad reviews or ratings just because. I can guarantee what they're...Read more
I was quoted a monitoring rate of $44.99 per month and the first month free. NOT! Not only did these clowns have the wrong phone number for me, my alternate contact number is nowhere to be found. So suppose my alarm goes off........ My first bill had a prorated amount...Read more
Please see an earlier review from a gentleman in the San Antonio area who had a similar problem. A sales agent with the initials of S.S. and rhymes with map collected my information and agreed to sit on it until I talked to my wife and call her back with approval to...Read more
Everything they told me about doing business with them, they walked back on. Charged my card $100+ to schedule an appointment with the agreement (in writing) that if after I met with technician, if I did not want the system, they'd give me a refund. They charged me but...Read more
DO NOT USE THIS COMPANY!!!! It's a cheap knockoff of ADT. Since installation, my system hasn't worked and after about $1K I have garbage installed in my home. Horrible customer service, your rep disappears after they get their money, and it's nothing but headaches and...Read more
Safe Haven was all too willing to work around my work schedule to install. They put in a fire alarm that chirped randomly keeping me awake. They charged me to fix it! It's THEIR equipment. When I had windows replaced and needed new sensors they wanted to charge me...Read more
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