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James Waters came to my house to sell an ADT "deal". Do not fall into his sweet talk. He offered two free months which I was charged for. Any attempts to correct it were ignored and were absolutely useless. He was never clear about the contract. It's been a truly...
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#1092805
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The price was not the price I agreed upon with the sales representative. I was assured no money was needed up front and that my account would not be drafted until the 26th when teachers get paid. On June 5th my account was drafted for June and July and the price was...
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I didn't like
  • Having money taken out of my account without my authorization
#1069251
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If you're ever gonna read a review and actually take the review into account when making a decision whether or not to purchase an item or service this is the time to do so. Safe Haven isn't getting bad reviews or ratings just because. I can guarantee what they're...
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Anonymous
Anonymous

I wish I would have read this and the other reviews. I was scammed into a price I didn't agree to. I was told there was no money up front from Seth the sales rep. Within 24 ho...

1.0
#1066039
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Safe Haven Security - Bait and Switch

Safe Haven Security
#1085371
2.6
Details
I did not get what the Sales Rep sold me on. Then, conveniently, I all of a sudden didn't qualify for the $100 Gift Card that was the entire reason I said okay to the install. I want out of this contract. Install damaged my wall.also.
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I was quoted a monitoring rate of $44.99 per month and the first month free. NOT! Not only did these clowns have the wrong phone number for me, my alternate contact number is nowhere to be found. So suppose my alarm goes off........ My first bill had a prorated amount...
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lorene1954
lorene1954

That's interesting that the site I posted the complaint on would like to know if the issue has been resolved and I can't even get a call back from Safe Haven to discuss the ma...

Anonymous
Anonymous

Dealt with same bs from Safe Haven, fortunately I never gave a credit card and when they came to install my system I saw thru their lies, scams and scare tactics. Sorry Safe H...

1.0
I didn't like
  • Customer service refusal to help
  • Unethical sales agent
#1051750
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Please see an earlier review from a gentleman in the San Antonio area who had a similar problem. A sales agent with the initials of S.S. and rhymes with map collected my information and agreed to sit on it until I talked to my wife and call her back with approval to...
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2.2
I liked
  • Customer service
I didn't like
  • Unethical sales agent
#1049286
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Everything they told me about doing business with them, they walked back on. Charged my card $100+ to schedule an appointment with the agreement (in writing) that if after I met with technician, if I did not want the system, they'd give me a refund. They charged me but...
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Anonymous
Anonymous

I was told that if I did not like the service that I had 3 days to cancel. I cancelled within the 3 days because the camera did not work and they charged my account without te...

#1033414
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DO NOT USE THIS COMPANY!!!! It's a cheap knockoff of ADT. Since installation, my system hasn't worked and after about $1K I have garbage installed in my home. Horrible customer service, your rep disappears after they get their money, and it's nothing but headaches and...
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1.0
#1033046
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Safe Haven was all too willing to work around my work schedule to install. They put in a fire alarm that chirped randomly keeping me awake. They charged me to fix it! It's THEIR equipment. When I had windows replaced and needed new sensors they wanted to charge me...
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1.4
I didn't like
  • Inoperable system
#1031584
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Just type SHS into google and see what happens. I used them for the installation of an ADT system. a) they installed an outdated system. b) almost all sensors were incorrectly installed as later discovered by an ADT rep., c) they charged me 2300 dollars...the next...
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4.9
I didn't like
  • Eveything
#966656
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They did not install enough wireless sensors on my windows and I didn't know as there are old sensors with wires that I thought the technician hooked up for those windows. The sales girl that first came counted wrong. I have double windows and she counted them as...
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1.0
#955625
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