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ATTENTION ATTENTION ATTENTION !!! Has anyone ever had dealings with Safe Haven security system, authorized retailer of ADT? Tina and I had our first encounter with the sales rep claiming to be the "relocation manager" CHRISTIAN ROBINSON, he said that ADT just PARTNERED...
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Anonymous
Wayne Smith

They are liars and they don't tell you about the 75 percent cancellation fee

1.0
I didn't like
  • High pressure sales tactics from christian robinson with lies
  • Dont try and sell me over priced system for 3k
  • Untrustworthy
#1186823
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I received a call a Safe Haven sales rep a week or 2 after I closed on my house. She was incredibly friendly and engaging, and informed me that my buyer's agent (who I had a great working relationship with and whom she referred to by name) "wants me to have a free...
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1.2
I didn't like
  • Unethical sales agent
  • Customer service refusal to help
#1175869
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I was scammed by Safe Haven. Contacted ADT complaint center. Told a CSR how Safe Haven scammed me. The gentleman told me by calling ADT this call is just to determine if ADT would be using Safe Haven in the future. Other words they are calculating how many complaints...
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Anonymous
Anonymous

Customer, I am very sorry to hear that you had this experience with an ADT Authorized Dealer. Please remember, that, just like in the car industry, Home Security companies are...

ADT
ADT

Hello. I apologize for these concerns you've experience with one of our authorized dealers. An ADT Authorized Dealer is an independently owned and operated company. They insta...

#1173463
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Safe Have is contracted in with ADT. I though I made an appointment with ADT. I spoke to an ADT salesman to set up my home alarm system. They send over a technician from Safe Haven to install my home alarm system. Prior before the installation I spoke with an ADT Sales...
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#1173456
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Safe Haven Security - The worst customer service u ever want to experience.

I had to reach out to adt just to be able to get in contact with them. When my contract is up with them i will definitely go somewhere else. Customer is terrable!!!!!
#1133487
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Full of ***!!!!! CustomerCare don't give a *** about you!!! The manger talked *** and don't know she about their business. I believe the people they send out to install the severice comes back to break in your house when you're it home.
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Anonymous
Bob

Have you had a home invasion? These sketchy people came to our home and tried to get tons of information. All while they went through the house and unlocked windows. I came ho...

#1109828
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James Waters came to my house to sell an ADT "deal". Do not fall into his sweet talk. He offered two free months which I was charged for. Any attempts to correct it were ignored and were absolutely useless. He was never clear about the contract. It's been a truly...
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#1092805
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Safe Haven Security - Bait and Switch

I did not get what the Sales Rep sold me on. Then, conveniently, I all of a sudden didn't qualify for the $100 Gift Card that was the entire reason I said okay to the install. I want out of this contract. Install damaged my wall.also.
2.6
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1085371
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The price was not the price I agreed upon with the sales representative. I was assured no money was needed up front and that my account would not be drafted until the 26th when teachers get paid. On June 5th my account was drafted for June and July and the price was...
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I didn't like
  • Having money taken out of my account without my authorization
#1069251
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If you're ever gonna read a review and actually take the review into account when making a decision whether or not to purchase an item or service this is the time to do so. Safe Haven isn't getting bad reviews or ratings just because. I can guarantee what they're...
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Anonymous
Anonymous

I wish I would have read this and the other reviews. I was scammed into a price I didn't agree to. I was told there was no money up front from Seth the sales rep. Within 24 ho...

1.0
#1066039
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