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Safe haven came to my house multibal days in a row and used scare tactics on me and my wife and pressered us in to adt. They sayed i could cancle my service at anytime but i was put into a 3 year contract. They told me my alarm was free but charged me 150 dollors for...
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1.0
#948145
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Horrible, horrible sevice. I had their system installed for 3 days and decided to have them remove it. I should not have been charged a dime according to their contract. I cancelled within the appropriate time frame. I was told I wouldhave no charges. They sent the...
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1.0
#947047
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I received a telemarketing call from Amber Davis on Thursday, 9/22/16 explaining that her company had a promotion going for a new security system at no cost down. I would be with one of several companies. Finally she told me what features I would get if I chose to...
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1.0
I didn't like
  • Customer service people
#925886
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My husband and I just bought a house that already had an ADT system installed from the previous owners. Our agent referred us to Safehaven who put us in contact with ADT. ADT called us and we decided to find out about options to continue using their service. The...
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Anonymous
Anonymous

They got me as well. Glass breaker was set off by my dog. I got fined for a false alarm because the cops came out. Tried to cancel they said I'd owe over $1,000 in fees for a ...

Anonymous
Anonymous

I've actually had Safe Haven install an ADT system for me and everything works fine and I'm charged what they said I'd be charged.

1.0
I didn't like
  • Are rude and their tech lied to us
#898839
Reply to reviews
I love my system. I got the upgraded pulse app, all my windows got a sensor, a key fob for my wife and for myself, a glass break sensor, and monitored smoke and carbon monoxide alarms and all I had to pay was the monthly monitoring. They fully hooked me up, I've only...
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Anonymous
Anonymous

This makes absolutely no sense, first he says people are just trolling the Internet just to post negative posts about Safety Haven.Then he goes on to say that he never posts r...

Anonymous
Anonymous

It all depends on the sales rep. I'm glad you had a good experience.

5.0
#893640
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The worst. Scott, Chris, Paige all don't know how to handle a bad situation and keep passing you off to another person. They are unhelpful and rude. I've had my system for just over a month and a tech has been out FOUR times. I keep having issues and they're bs. Never...
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Anonymous
Anonymous

Same experience. I wish I would have read these comments as well as the ones with the BBB.

Anonymous
Honestly

I found the sales reps that work for Safe Haven Security are very dishonest by promising things they can't deliver.They go behind other Adt dealers and try to low ball the pri...

1.0
Lincolnwood, Illinois
#853729
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Never got my 100.00 visa gift when I called ill call you well it's been 1 week it's all a scam they all lie makes you want to switch companies
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Anonymous
Anonymous

I paid $1600 for the equipment and did receive my gift card, had to pay the $99 activation too, I got my gift card $1700 later lol

Anonymous
Anonymous

Get the gift card unless you have the basic system of the three contacts one door and one motion and then haven't purchased the other equipment but because you went through Sa...

#824105
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Didn't install adequate equipment to protect my home. Have been told that the security of my home is my responsibility. They are licensed dealers for ADT but have no clue what they are doing. Didn't install sensors properly and my home can be broken into without the...
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#819395
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Is there a place where I can call and complain to so I can get out of the contract. The alarm goes off at night randomly and have not getting good service ever since the beginning. I have called them many times and they say they do not have all the visit they have...
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1.1
#747805
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If I could have given zero stars, I would have. Absolutely the WORST customer service. Called to ask questions about my installation and was told that I needed to call ADT directly. This was only a month after the original installation. The tech drilled a hole through...
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1.0
I didn't like
  • Contract fraud
  • Customer service
#721163
Reply to reviews