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We were told it was a 99 install with 8 sensor. $1500 later, no regular service. We were told by sales rep if we moved they would come out and uninstalled and reinstalled at new location (we let them know we were selling home). Had service installed April 2018. System...
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Company wrote 0 private or public responses to the review from Nov 23.
1.1
I didn't like
  • Liars liars liars
#1406456
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When the sales person came up to told me how much i brought my house for and how my information was on the internet. Me and my husband was in shock. This sales lady Bianca told us the system was free and we would get a $100 visa card in the mail within a few months....
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Company wrote 0 private or public responses to the review from Oct 27.
Anonymous
The English Teacher

Poster : you'll receive an award for worst spelling. QUOTE : " Your a great actress and should get a reward for best lier " Please, "You're" ( 'you are' contracted ) and "lier...

2.9
#1389660
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They took several payments out of my bank account, finally the bank stepped in and took them off auto pay. It got so bad they over drafted my bank account. Thanks to the bank for protecting us and took off our over charges. BTW the bank rep called them while we were in...
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Company wrote 0 public responses to the review from Oct 03.
#1372396
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Safe Haven Security - Lying, mis-representing, lack of customer service.
I spoke to your rep Maria who mis-represented the entire contract. I was told my installation would be free, I was charged $130 but assured "I'd be re-imbursed" yet when I've called your customer service line I get "there's no notes about this." I specifically asked...
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Company wrote 0 private or public responses to the review from Oct 02.
1.0
I didn't like
  • Very poor costomer reps
  • Unethical sales agent
  • Having money taken out of my account without my authorization
#1371322
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I just bought a house and had safe haven ambush me in front of the house in the middle of a renovation. contractors messed up 3 sensors and safe haven wanted to charge $120 per. I found these same sensors online for $20. The exact same model numbers and everything but...
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Company wrote 0 private or public responses to the review from Sep 17.
1.0
#1357513
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1. I was informed verbally that my alarm was registered with the city and there was nothing else I needed to do. This was a lie. 2. My censors fell off three of my windows right after the 90 day warranty period. When my censors fell off I was out of town and my alarm...
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Company wrote 0 private or public responses to the review from Sep 14.
2.0
#1355381
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Safe Haven Security - Terrible service and product

Installed 6 mo ago. Couldn’t keep the sensors on the doors. Glass break sensor was useless because we have dogs. And never once did anyone mention a 3 year contract. I should have read more thoroughly. But I swear talking with the salesman I thought it was month to month. I wish I had read more reviews before I signed up. Wouldn’t recommend to anyone.
Company wrote 0 private or public responses to the review from Sep 07.
2.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Staff
Value for money
Website
#1349587
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Our realtor offered an ADT upgrade through a partnership with ADT Safe Haven for a Smart Home system. Since we were already ADT customers, we decided to transfer our service and take the upgrade. We got it all set up with the ADT Safe Haven Rep, Wendy, who told us that...
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Company wrote 0 private or public responses to the review from Aug 25.
#1338494
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SAFE HAVEN SECURITY ,installed a system and for almost a year paymnts were made until this person lost his sourse of income. There was no way to keep paying this expensive service, so we contacted and we showed proof of it. And ((( ADT ))) WAS VERY UNDERSTANDING they...
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Company wrote 0 public responses to the review from Aug 24.
#1337858
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Safe Haven Security - Great

Im very satisfied with Eugene Davis! very helpful and he went out his way to help us! Great cuatomer services thank you so much for you help. Happy
Company wrote 0 private or public responses to the review from Aug 24.
5.0
Details
Equipment Quality
Price Affordability
Product or Service Quality
Staff
#1337630
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