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I was quoted a monitoring rate of $44.99 per month and the first month free. NOT! Not only did these clowns have the wrong phone number for me, my alternate contact number is nowhere to be found. So suppose my alarm goes off........ My first bill had a prorated amount...
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lorene1954
lorene1954

That's interesting that the site I posted the complaint on would like to know if the issue has been resolved and I can't even get a call back from Safe Haven to discuss the ma...

Anonymous
Anonymous

Dealt with same bs from Safe Haven, fortunately I never gave a credit card and when they came to install my system I saw thru their lies, scams and scare tactics. Sorry Safe H...

1.0
I didn't like
  • Unethical sales agent
  • Customer service refusal to help
#1051750
Reply to reviews
Please see an earlier review from a gentleman in the San Antonio area who had a similar problem. A sales agent with the initials of S.S. and rhymes with map collected my information and agreed to sit on it until I talked to my wife and call her back with approval to...
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2.2
I liked
  • Customer service
I didn't like
  • Unethical sales agent
#1049286
Reply to reviews
Everything they told me about doing business with them, they walked back on. Charged my card $100+ to schedule an appointment with the agreement (in writing) that if after I met with technician, if I did not want the system, they'd give me a refund. They charged me but...
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Anonymous
Anonymous

I was told that if I did not like the service that I had 3 days to cancel. I cancelled within the 3 days because the camera did not work and they charged my account without te...

#1033414
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DO NOT USE THIS COMPANY!!!! It's a cheap knockoff of ADT. Since installation, my system hasn't worked and after about $1K I have garbage installed in my home. Horrible customer service, your rep disappears after they get their money, and it's nothing but headaches and...
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1.0
#1033046
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Safe Haven was all too willing to work around my work schedule to install. They put in a fire alarm that chirped randomly keeping me awake. They charged me to fix it! It's THEIR equipment. When I had windows replaced and needed new sensors they wanted to charge me...
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1.4
I didn't like
  • Inoperable system
#1031584
Reply to reviews
Just type SHS into google and see what happens. I used them for the installation of an ADT system. a) they installed an outdated system. b) almost all sensors were incorrectly installed as later discovered by an ADT rep., c) they charged me 2300 dollars...the next...
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4.9
I didn't like
  • Eveything
#966656
Reply to reviews
They did not install enough wireless sensors on my windows and I didn't know as there are old sensors with wires that I thought the technician hooked up for those windows. The sales girl that first came counted wrong. I have double windows and she counted them as...
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1.0
#955625
Reply to reviews
Safe haven came to my house multibal days in a row and used scare tactics on me and my wife and pressered us in to adt. They sayed i could cancle my service at anytime but i was put into a 3 year contract. They told me my alarm was free but charged me 150 dollors for...
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1.0
#948145
Reply to reviews
Horrible, horrible sevice. I had their system installed for 3 days and decided to have them remove it. I should not have been charged a dime according to their contract. I cancelled within the appropriate time frame. I was told I wouldhave no charges. They sent the...
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1.0
#947047
Reply to reviews
I received a telemarketing call from Amber Davis on Thursday, 9/22/16 explaining that her company had a promotion going for a new security system at no cost down. I would be with one of several companies. Finally she told me what features I would get if I chose to...
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1.0
I didn't like
  • Customer service people
#925886
Reply to reviews