Not resolved
Advertised vs Delivered
Billing Practices

They did not install enough wireless sensors on my windows and I didn't know as there are old sensors with wires that I thought the technician hooked up for those windows. The sales girl that first came counted wrong.

I have double windows and she counted them as one window. Not too bright. My equipment was supposed to be free with a three year contract. Come to find out the old sensors are not hooked up so those windows and door are not secure.

I called Safe Haven Security and they told me I have to pay $80 for each sensor and $59 for installation. (12 windows and one door, totaling $1,099) ADT told me the same, they did not want to take responsibility either.

So now I'm stuck with either inadequate security ( I'm female and live alone) or having to pay a lot of money that I wasn't supposed to have to pay. Had I known I would never had agreed to their service.

Product or Service Mentioned: Safe Haven Security Security System.

Reason of review: Pricing issue.

Monetary Loss: $1099.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Nov 15, 2016.
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